Overview
Something not working, a purchase that did not arrive, or a question about the game? Email us and a person will reply.
Email: Business@joemet123.com
Put SimpleSlotz in the subject line. We answer within 3 business days, and within 30 days for privacy requests.
Send a message
Prefer Email? Write To Business@joemet123.com Directly.
What to include
- Your iPhone or iPad model and iOS version (Settings → General → About).
- The app version, shown at the bottom of the game's Settings sheet.
- What you were doing when it happened — which machine, which bonus room, and what you expected instead.
- A screenshot or screen recording if you have one.
Purchases and refunds
Coin packs and the piggy-bank unlock are sold by Apple through the App Store. If a purchase was charged but nothing arrived, tell us the date and the last four digits of the Apple order number and we will look into it. Refunds are issued by Apple, not by us: request one at reportaproblem.apple.com.
Your data
SimpleSlotz has no accounts and no servers of its own — your progress lives on your device. What the app's ad and purchase partners see, and the choices you have, are in the privacy policy. To ask about or delete data held by those partners, email the address above with "Privacy" in the subject.
Play responsibly
SimpleSlotz is a social casino game for adults 17+. It simulates gambling; there is no real-money gambling and nothing in the game can be exchanged for money or prizes. Practice or success at social casino gaming does not imply future success at real-money gambling. If gambling is a problem for you or someone you know, the National Council on Problem Gambling helpline is 1-800-GAMBLER (US).