Overview
Something not working, a purchase that did not arrive, or an idea for the sink? Email and a person will reply.
Email: Business@joemet123.com
Put Water Play in the subject line. We answer within 3 business days, and within 30 days for privacy requests.
Send a message
Prefer Email? Write To Business@joemet123.com Directly.
What to include
- Your iPhone or iPad model and iOS version (Settings → General → About).
- What you were doing when it happened — which window, which toys — and what you expected instead.
- A screenshot or screen recording if you have one.
Where the purchase is
Tap the gear in the top-left corner. The row at the top of Settings says Unlock Everything until it is bought, and Unlocked afterwards. A grown-up gate (a multiplication question) sits in front of it so a child cannot buy anything by accident.
Purchases, restores and refunds
Unlock Everything is sold by Apple through the App Store. Bought it on another device, or reinstalled the app? Gear → the green Unlocked row (or the orange row, then the gate) → Restore Purchases; Apple keeps the receipt on your Apple ID. If a purchase was charged but nothing unlocked, tell us the date and the last four digits of the Apple order number and we will look into it. Refunds are issued by Apple, not by us: request one at reportaproblem.apple.com.
Your data
Water Play has no accounts and no servers, and collects nothing. The full privacy policy is one page long.